Our policies

Our guidelines to enjoy your experience with us.

CANCELATION POLICY - MASSAGES AND BEAUTY TREATMENTS

Any cancellation for massages or beauty treatments is free of charge up to 48 hours before the scheduled time of your appointment. Passing this period, cancellation fees up to $80 plus taxes will be charged on your credit card. For any treatment with a value under $80, the total treatment’s fee will be charged.

Cancellations must be done by phone by mentioning every treatment involved.

MINIMUM AGE

Spa access, Massage Therapy and Beauty Treatments are available for children aged 12 and over. Guests under 16 must be accompanied by a parent or adult at all times.

Parent-child events: Spa Bolton welcomes children from 7 to 11 years old on selected dates, find out more about the Rise and Shine parent-child mornings.

PURCHASING POLICY

Please read the specific details and conditions for each product sold on spabolton.com. In addition to these conditions, we honor the laws and regulations of the OPC. No refund, no cash value, non-transferable.

Prices displayed on the site

All our prices are expressed in Canadian dollars (CAD) and before taxes. Spa Bolton displays and invoices in Canadian currency at all times. All our prices, unless otherwise stated, are expressed before taxes. Our prices are subject to change without notice.

ATTITUDE SPA POLICY:

Spa Bolton is a place of relaxation where clients must be aware of their behavior, for the well-being of all. When you choose Spa Bolton, you decide to respect the Spa’s code of conduct:

  • Do not visit facilities under the influence of alcohol or drugs. Violators will be asked to leave the site without compensation or refund.
  • Do not visit the facilities if your state of health does not allow it.
  • Return all bathrobes, towels and padlocks lent. Failure to return these items may result in charges.
  • Respect the silence areas on the site.
  • Wear sandals at all times.
  • Be vigilant when walking around.
  • Remove jewelry and glasses before entering saunas.
  • Leave valuable personal effects in the locker. Spa Bolton is not responsible for any breakage or loss.
  • Glass containers and food are not permitted on site (except at the bistro and in the picnic area).
  • Access to the river is at your own risk and we reserve the right to restrict its access in the event of bad weather conditions.
  • Reading is allowed on your cell phone and iPads. However, no ringing, sound and vibration is tolerated throughout the site. Taking pictures is permitted only if your use does not interfere with the relaxation of other customers. Your photos should be taken in private and NO OTHER CUSTOMER SHOULD BE IN YOUR PHOTOS AND VIDEOS. Of course, in order to maximize your relaxation, we suggest that you leave these items in your box in order to take advantage of your moment of rejuvenation.
  • Any behavior deemed inappropriate may be accompanied by a request to leave the site without compensation or reimbursement.

You hereby release Spa Bolton from all liability in the event of injuries, theft and falls. You also agree to abide by the Spa Bolton Code of Conduct.

TERMS OF USE

WELCOME TO OUR WEBSITE

If you continue to browse and use this site, you agree to abide by and be bound by the terms and conditions of use and our privacy policy governed by Spa Bolton Inc. and our relationship with you in connection with this site Web.

The term Spa Bolton or "we" refers to the owner of the website whose registered office is at
883 route 245 Sud, Bolton-Est Quebec, Canada.

Use of this website is subjected to the following terms of use:

The content of the pages of this site is for your general information only. It is subject to change without notice.

Neither we nor any third party make any warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this site for any particular use.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude all liability for any inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or material on this site is entirely at your own risk, for which we are not responsible. It will be your responsibility to ensure that any products, services or information available on this site meet your specific needs.

This site contains material owned or licensed by our company. This material includes, but is not limited to, the design, layout, appearance and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced on this site that are not owned or licensed by our company are acknowledged on the site.
Unauthorized use of this website may give rise to a claim for damages and / or constitute a criminal offense.

Limitation of Liability

Spa Bolton declines all responsibility for any loss, damage, accident, illness, closure or limitation of certain services or change of schedule caused by an event of force majeure such as bad weather, strikes, natural disasters or any other irregularity beyond control of the company and for the expenses due to all these reasons.

Confidentiality

Spa Bolton cares about the privacy of its guests and is committed to respecting it. This policy has been formulated to inform all our guests of our firm commitment to this matter. No personal information is collected or disclosed unless you have obtained the user's prior consent voluntarily by writing directly to an email address mentioned on our site, participating in a promotion, subscribing to a service, creating a profile or in any other similar way.

Compliance

In order to be able to provide the requested service safely for all our guests, Spa Bolton reserves the right to ask its guests to provide personal information or justifying documents if necessary.

Electronic ticket and resale

Any illegal resale of tickets is strictly prohibited. Resale is grounds for cancellation without refund or other compensation. Tickets are not redeemable for cash or transferable.

Promotion prohibited without permission

The ticket may not be used for any advertising and / or promotion (including contests and lotteries) or sold without the prior written permission of Spa Bolton.

Eligibility

The thermal experience is not recommended for people with heart problems, high blood pressure, breathing problems, angina or diabetes.
It is strictly forbidden to consume any type of product containing alcohol, various drugs, including any derivative of cannabis and tobacco, on the site.

Spa Bolton reserves the right to inspect the bags and / or lockers of its visitors in the event of a reasonable doubt of possible violation of these regulations in the presence of the guest.

Access refusal and expulsion

Spa Bolton reserves the right to refuse or expel a guest that is considered to be acting against its code of ethics, values ​​or behavioral etiquette. Exchanges on our site or our media platforms must be carried out in a respectful, harmonious and courteous manner. The guest can disagree with an idea while respecting other users and company employees. Insulting, threatening or harassing another guest or employee is prohibited. In addition, defamatory, indecent, hateful, racist, xenophobic, homophobic, sexist, unsightly, vulgar or any other violent comments are not tolerated.

Modification of conditions

We reserve the right to modify these terms of use and our cancellation policy at any time. The date of the last revision of these Terms of Service is set at the bottom of this page.

DELIVERY POLICY

If you wish to receive your gift cards by postal services, deliveries will be made through Canada Post for a $9 fee by gift card.
Deliveries are about 5 to 7 business days, not guaranteed by Canada Post.

Click here to find out more about Canada Post’s delivery policy.

CONFIDENTIALITY POLICY

WE ARE COMMITTED TO RESPECT YOUR PERSONAL INFORMATION PRIVACY.
Any personal information you provide us while doing a transaction on our website only serves your request, whether it is a purchase or booking. Your email will be used to confirm appointments or provide you with any extra information regarding your transaction.
None of your information will be shared with a third party except if you authorize it or a competent authority requests it.
The personal data that you provide are encrypted before being treated by the internet. We collaborate with a secure credit card treatment company. This company does not keep, share or use any personal data other than to treat your purchase.

We thank you for your trust and want you to know that we are fully committed to protect the privacy of your personal information, and we guarantee to use them only as stated in this confidentiality policy.

TARGETING TECHNOLOGY

Our website and online application use targeting ads on the internet. This way, our guests that showed interest in our services and products are able to view our ads on our partner’s websites. We believe that targeted ads that rely on our customer’s centre of interest have more value than random advertising.

We also partner with companies that use follow-up technologies. These companies distribute advertising on our behalf. It is possible that these companies collect public information that is gathered through your interactions with our publications, including but not limited to our advertising campaigns.

Targeting technologies analyze your cookies and show publicity campaigns based on your behavior online. This technology does not keep records of your personal information. Furthermore, our targeting technology

complies with actual privacy and data protection policies.

Users can opt out of the advertising devices that Spa Bolton uses, including through the Google Advertising Solutions settings and Advertising Solutions settings for mobile applications, or any other available means, such as the opt-out tool regarding advertising based on interests developed and offered by the Network Advertising Initiative (“NAI”).

If you refuse the transfer of such data to the social network Facebook, disconnect from the social network before accessing any of our websites or any of our (mobile) applications. We have no way of acting on the collection of this data. We recommend that you read the privacy policies of this social network. For more information on the collection of personal data, your rights and how you can adjust your privacy settings see https://www.facebook.com/about/privacy/

SHARING ON SOCIAL NETWORKS

Our website and (mobile) apps provide you with social plugins for several social networks. If you choose to interact with a social network, your activity on our website or through our (mobile) applications will also be accessible on social networks, such as Facebook.

If you are on a social network while you visit one of our websites or one of our (mobile) applications, this social network may add this information to your profile. If you interact with any of the social plugins, this information will be transferred to the social network. If you refuse the transfer of such data, disconnect from the social network before accessing any of our websites or any of our (mobile) applications.

We have no way to act on the collection of this data and its transfer through social plugins. We recommend that you read the privacy policies of these social networks for more information on the collection and transfer of personal data, your rights and how you can satisfactorily adjust your privacy settings.

FACEBOOK privacy policies: https://www.facebook.com/about/privacy/